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German Customer Service Representative

Location: Preston

Salary: Up to £24k + monthly Bonus Opportunities

Client Profile:

Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday.

Key Purpose:

The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product knowledge.

Key Responsibilities:

* Answering & making calls from existing and new clients

* Proactively dealing with all queries relating to the business

* Taking payments

* Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams

* Managing email queries

* A professional approach with the ability to build rapport with each customer

* Demonstration extensive knowledge on all our product ranges

* Facilitating calls from B2B and B2C

* Account management

* Translating customer correspondence

* Project Management

* Timely escalation management (internal & external)

Personal Specification:

The successful candidate for the customer service representative position, will have the following competences:

* German fluent to business level

* Empathatic

* Self-motivated, with a ‘can do’ attitude

* Attention to detail with high level of communication skills is essential

* Computer literacy

* A passion to deliver the highest quality for our clients customers

* Negotiation skills & conflict resolution

* Dispute resolution

* Delivers expected results, meets KPI’s

* Project management

* Sufficient mathematical knowledge, required for their particular role