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Prevention and Assessment Support Officer - Housing

Job Purpose

To provide an effective and professional, resident orientated service to households experiencing housing difficulties.

To triage residents approaching the council for help with housing, both face to face an over the telephone, to determine whether the resident is homeless or at risk of homelessness.

Booking appointments for the Prevention & Assessment Officer and gathering initial information.

To provide initial housing advice to residents and details of homelessness prevention, suitable housing options in the private and public sectors.

To provide effective operational and administrative support within the Prevention & Assessment Team. This will include calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating resident records on case management systems