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Internal Sales Coordinator

Location: Leicester
Job Type: Full-time
Salary: £28,000 - £30,000

Company Overview:

A leading global manufacturing company specialising in producing high-quality products. We are looking for an experienced and detail-oriented Internal Sales Coordinator to support the sales team and ensure smooth communication between clients, sales representatives, and production teams.

Role Overview:

As an Internal Sales Coordinator, you will be responsible for supporting the sales team by handling customer orders, ensuring order accuracy, coordinating with production, and managing customer inquiries. Your role will be essential in maintaining customer satisfaction, optimising the sales process, and ensuring that sales operations run efficiently.

Key Responsibilities:

* Act as the primary point of contact between the sales team, customers, and production teams to ensure seamless order processing.

* Process customer orders accurately and efficiently in the system, confirming order details, lead times, and product availability.

* Prepare and issue quotations, ensuring they align with customer requirements and company pricing policies.

* Communicate with customers regarding order status, product availability, and delivery times.

* Follow up on orders, handle any discrepancies, and resolve any issues related to deliveries, pricing, or product quality.

* Coordinate with production and logistics teams to ensure on-time delivery of orders.

* Maintain accurate records of customer orders, quotes, and communication in the CRM system.

* Assist in managing inventory levels by tracking stock levels and coordinating with production teams for timely replenishment.

* Work with the finance team to ensure proper invoicing and payment processing.

* Provide excellent customer service and resolve any inquiries or issues promptly.

Key Requirements:

* Proven experience in a sales coordinator, internal sales, or customer service role, preferably within the manufacturing sector.

* Strong organisational skills with the ability to manage multiple tasks simultaneously.

* Excellent communication skills, both written and verbal.

* Proficient in using Microsoft Office and CRM software; experience using SAP.

* Strong attention to detail and accuracy when handling orders and customer data.

* Ability to work well under pressure in a fast-paced environment.

* Team player with a collaborative attitude and a customer-focused mindset.

* Experience with order processing and coordinating with production or logistics teams is a plus.

* A background in manufacturing or supply chain management is desirable but not essential.

What We Offer:

* Competitive salary and benefits package.

* A supportive and collaborative team environment.

* Opportunities for professional development and career growth.

* A stable and secure position within a well-established company