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About the role

Role Summary

To provide a high quality, comprehensive handyperson and small works service which is professional, and customer focused for older, vulnerable, and disabled homeowners and tenants living within Ashford, Canterbury, Thanet, Folkestone, Dover & Swale (and at times covering other parts of Kent when required).

To address a variety of small works, house clearances, DIY type jobs, installation of key safes and lifelines as well as providing advice on practical, security and fire risk measures that can be taken to reduce the likelihood of accidents and incidents within the home.

Help to promote independence, wellbeing, inclusion of our client group and to achieve objectives in line with the vision, strategy, and business plan.

Salary:

£26,143 per year

Hours of Work:

35 hours per week

Contract:

Permanent

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Role Specific Responsibilities

Deliver a responsive, professional, customer focused and effective minor household repairs and small works service to customer’s homes to a high standard, ensuring a seamless service is always delivered whilst respecting their privacy and property.

Responsible for leaving the site clean and tidy.

Responsible for supply, stock and use of materials to carry out works and ensure appropriate records are kept as requested.

Accountable for the financial activities with customers for the works performed, including providing all customers with fully completed invoices and maintaining receipted copies together with credit card receipts to reconcile our audited accounts.

At times you will be required to work reactively and at pace with other Town and Country colleagues to support hospital discharge. This may include moving furniture in a customer’s home to create a micro living space, moving beds to a downstairs location, supply and install lifeline equipment, or minor equipment and aids that promote independence.

Act as referring agent between the customer and the agency enabling the agency to sign post the customer onto other services.

Working collaboratively with the Homes Straight Coordinator, you will at times be required to work within the homes of customers who exhibit hoarding behaviours. Assisting with clear and clean type work and where necessary responsible disposal of any waste.

Undertake and pass the accredited Community Equipment Assessor Training course and complete any refresher training required.

Willingness to undertake all training that is deemed necessary for you to carry out your role.

Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and our policies, guidance and protocol.

Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare, and risk concerns in accordance with our policy.

Participate in customer reviews, team meetings along with wider company events and meetings, as necessary.

Implement the associations equal opportunities policy as an integral part of all duties and always observe the letter and the spirit of the policy.

Work at times as a lone practitioner being aware of the lone working policy and making full use of equipment provided to staff for the use of lone working.

Always implement and maintain safe practises in accordance with our Health and Safety Policy.

To comply with the staff code of conduct and professional standards by always behaving in a professional manner.

To undertake such duties as are appropriate to meeting the responsibilities, policies and procedures and whenever reasonably instructed, which may include working outside normal working hours.

General

To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.

Recognise, respect and promote the different roles and diversity of the individuals within the business.

To actively contribute towards key performance indicators and professional standards.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

Attend and participate in training and other meetings and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the business.

This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance.

About You

Education & Qualifications

At least 2 years’ demonstratable experience in delivering general housing repairs and maintenance, including ordering appropriate materials.

Experience of the needs of older, disabled, and vulnerable people who wish to maintain independent living.

Key Skills & Competencies

Good standards of general fitness and must be able to climb stairs, ladders, lifting and carrying etc.

A willingness to work in a flexible manner as the service requires it.

Empathy and understanding of the customer group we work with and support.

Able to drive and hold a full clean driving licence.

Basic tools are required.

Behaviours

Ability to work under pressure and prioritise effectively.

Ability to work to agreed action plans and objectives to consistently meet targets and deadlines.

Ability to react and adapt to changing circumstances and priorities.

Effective organisational and time management skills.

Ability to communicate effectively with customers, staff, stakeholders in plain, easy to understand English, both in writing and verbally.

Flexible and problem-solving abilities essential.

Able to work at pace.

Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.

Fully understands relationships between work processes, the organisation, and their impact on work; uses this knowledge in own area to improve work processes.

Self-reliant and able to work on own initiative with minimal supervision as well as part of a team.

Ability to find solutions to simple household maintenance issues.

Why Choose Us

* Contributory pension scheme 4% to 10% matched contributions

* Hybrid working

* Free onsite car parking

* Life assurance of 4x annual salary (Terms and Conditions apply)

* 30 days annual leave in addition to bank holidays

* Two volunteer days per year

* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

* Extensive annual Staff Wellbeing programme

* Enhanced maternity, paternity, and shared parental leave provision

* Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

* Annual flu vaccinations

* Access to an extensive range of corporate discounts on shopping, travel & days out

* Social events, including lunchtime walking, rounders, festive Fridays

* Travel loan