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An excellent opportunity has arisen for a Repairs Scheduler / Contact Centre Advisor who is seeking a new long term temporary assignment working for a leading Housing Association in Maidstone.

You will form part of the Repairs Team working in a busy contact centre.

Your main duties will include;

Responding to incoming calls / emails / portal requests relating to repairs and maintenance issues.
You will liaise directly with residents to determine the type and priority of the repair.
Contact the relevant contractor to schedule an appointment.
Inform resident at every stage of process.
Ensure all repairs enquiries are recorded and dealt with in an effective and efficient manner. Applicants must possess;

Previous experience of working in a maintenance call centre environment.
Sound knowledge of general office administration procedures.
Good computer literacy skills and experience of common software packages.
Strong customer service skills - ability to deal with customer enquires effectively.
Good organisational skills and the ability to multi-task and prioritise.
Polite and courteous - instil confidence and have credibility with clients and customers.
Ability to organise workload in a methodical way for maximum effectiveness and efficiency.
Be self-motivated and able to work unsupervised.
Be honest, trustworthy and conscientious.
A team player with excellent interpersonal skills
Able to respond to requests promptly and meet deadlinesIf this opportunity is of interest to you then please submit your CV immediately. There are multiple roles available