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Senior Customer Representative

Join a leading company impeccably positioned in the food manufacturing industry, a key innovator and well established leading Blue chip food manufacturer with over 5 manufacturing sites. Our client are passionate about their customers, they're innovative, people focused and they are committed to building strong partnerships both internally and externally.

Key Responsibilities:

* Address complex customer challenges and support frontline staff with advanced problem-solving.

* Investigate and resolve customer complaints swiftly and effectively.

* Communicate with customers through phone, email, and chat to ensure satisfaction and efficiently address their needs.

* Data Entry and Management: Maintain up-to-date customer records and process orders.

* Documentation: Track and report on customer queries and issues.

* Operational Improvement: Identify and enhance customer service processes; propose innovative solutions.

* Assist in creating and refining Standard Operating Procedures to maintain service quality.

* Analyse key service metrics to improve response times and customer satisfaction.

* Maintain post-service contact to assess satisfaction and gather feedback.

* Use customer feedback to develop loyalty strategies.

* Stay updated on the company's products, services, and policies to provide informed support.

* Generate detailed reports on customer service performance.

* Evaluate customer feedback and communicate findings to management for product and service refinement.

* Coordinate with sales, marketing, and product development teams to ensure seamless service.

* Address recurrent challenges by collaborating with relevant departments.

* Provide reception support as part of a rotation.

Skills and Qualifications:

* 3-5 years of experience in customer service, including direct handling of concerns and efficient problem resolution.

* Strong verbal and written skills for effective interaction.

* Proficient in data management, scheduling, and report preparation.

* Meticulous attention to ensure accurate record-keeping and high service standards.

* Quick and effective at diagnosing and solving customer issues.

* Skilled at working and assisting within team settings.

* Competent with CRM systems and Microsoft Office.

* Excellent at prioritising tasks and meeting deadlines.

* Qualifications: Minimum of a GCSE grade 5 or equivalent in Maths and English.

For more information please contact the team at Recra