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Audio Visual Service Engineer

To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead.

Role Title: Service Engineer

Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.

Accountabilities Include: Knowledge & Key Skills

Onsite Work 80%

Audio (Program and Speech, DSP based systems) – (QSC, Biamp, Shure, and Poly sound structure)

Projection and Display Devices (Maintenance)

Custom Control Systems (AMX/Crestron/Extron/SY)

Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)

Microsoft Hub

Digital Signage Systems (Scala/OneLAN/Brightsign)

Video Wall Display Systems (Datapath/Dexon)

IPTV (Exterity / Tripleplay)

Live Event Work (VC/Presentation/Broadcast)

Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.

Site cleanliness

Communicating with customers and site contacts

Adherence to site rules, procedures, and H&S

Adhoc On-site Tech cover - annual leave, sickness

In office 20%

Completing post-job and PM reports

Proving phone/email tech support

Product research and development for client requirements

Continue with PDP and applicable training

IMS and Quality Policy awareness and development

Essential:

4 years audio-visual experience - installation/onsite/tech support

Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)

Knowledge of Audio room acoustic optimisation within various environments

Effective communication skills at all levels especially client-facing

Good numeracy and written skills

Must be well organised with the ability to prioritise workload effectively whilst dealing with clients pro-actively

Quick response to service desk tickets

Able to work individually and as part of a team

Good time keeping and dressed according to the job in hand

Fully compliant with The Health and Safety at Work Act 1974

Clean driving licence and current passport holder

AVIXA CTS

Desirable:

Crestron P101

Extron School of AV

Cisco CCIP

Microsoft Teams core skills

Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP