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Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

Are you an organised, self-motivated individual with an eye for detail? Are you looking for a role in Customer Service?

Smurfit Westrock Weston-super-Mare has a vacancy for a Customer Service Administrative Assistant to work in the Customer Service Team, offering support to our Customer Accounts Managers and our New Product Development team.

The role is primarily focused on order processing and system reporting to provide operational support for Customer Service. You will ideally have previous experience using computer systems, and within a customer facing environment.

Whilst we are primarily looking to fill a Full-time role, Part time hours would be considered for the right candidate.

The main responsibilities of this role include:

Processing orders, amendments and cancellations efficiently and effectively

Gain a full understanding of customer order requirements

Managing customer expectations, communicating through Customer Service

Provide administrative support to the Customer Service Team

Provide administrative support to the New Product Development Team 

Cover Office Reception during holiday periods

Work as part of the Customer Service Team to achieve business targets and key performance indicators

The successful candidate will have:

Previous Customer Service experience is desirable, but not essential.

Good working knowledge of Excel, and other Microsoft packages

Good communication skills and ability to work in a collaborative way

Evidence of demonstrating a proactive ‘can do’ attitude.

Self-motivation, enjoying a high-paced environment 

Excellent time management and personal organisation skills with a flexible approach

What We Offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme

Ongoing training and development opportunities

24/7 confidential support for you and your family

Flexible working options and family-friendly policies

Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job