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Bohomoon is a contemporary fashion brand specializing in unique and affordable jewellery and accessories. Founded in 2014, Bohomoon emerged from a passion for creating stylish, high-quality pieces that resonate with the free-spirited and bohemian-inspired lifestyles of its customers. Bohomoon's collection includes an array of rings, necklaces, bracelets, and earrings, each crafted with meticulous attention to detail. The brand's commitment to customer satisfaction is evident in its dedication to providing not only beautiful products but also an exceptional shopping experience.

As the Head of Customer Service at Bohomoon, you will be the driving force behind our customer service strategy. You will lead a dedicated team, ensuring that our customers receive outstanding support at every touchpoint. Your leadership will be key in shaping the customer experience, driving customer loyalty, and ensuring that our service is synonymous with excellence.

* Lead and manage the customer service team, fostering a positive and motivated environment.

* Develop and implement customer service strategies that align with Bohomoon’s goals and values.

* Monitor and improve key performance indicators (KPIs) related to customer service.

* Handle escalated customer issues, ensuring swift and satisfactory resolutions.

* Collaborate with other departments to ensure a seamless customer experience.

* Identify areas for improvement and drive initiatives to enhance customer satisfaction.

* Stay ahead of industry trends and best practices in customer service.

* Train, mentor, and develop team members to reach their full potential