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Recognised as one of the South East’s leading independent facilities services companies, this dynamic company are now looking for an ambitious and driven Helpdesk Administrator to provide customer and administrative support to Clients and the rest of the team to ensure operations run smoothly.

HELPDESK ADMINISTRATOR

LOCATION: Office based, close to Longfield/ Meopham/ Gravesend. You may be looking for HELPDESK ADMINISTRATION jobs in Kent, Longfield, Dartford, Meopham, Kent, Swanley, West Kingsdown, Bromley, Bexley, Greenwich, Gravesend, SE London or Greater London.

SALARY: £25K-£35K basic + benefits, pension, excellent prospects/ career progression opportunities.

HOURS: Monday to Friday, 9.00am - 5.00pm.

As Helpdesk Administrator, you will be working as part of a small dynamic team, in a fast-paced office environment, working closely with the Helpdesk and Operational Management team. You will be the first point of call for clients whilst managing multiple administration tasks including:

*Answering reactive queries from clients / supporting clients from beginning to end.

*Liaising with Operations and Account Managers for contracted and reactive works.

*Updating client records on the CRM.

*Managing the Quotation of works.

*Coordinating teams out in the field and Subcontractor’s workload.

*Assisting teams with permits to work, RAMS and compliance requirements.

*Collating documentation to facilitate quotation and subsequent invoicing.

*Ordering materials and equipment for works.

*Providing high levels of customer satisfaction.

*Gaining customer feedback and manage client SLA’s and KPI’s.

As a Helpdesk Advisor / Helpdesk Administrator, your professional telephone manner, good organisational / administration skills as well as the ability to generally get ‘stuck-in’, using your own initiative, self-motivation and drive whilst working under pressure in a fast-paced environment, will contribute towards a fun and rewarding career.

You will have a strong Helpdesk Administration / Client Support background, possibly within a Facilities Management / Facilities Maintenance office environment. You will be a team player, quick to learn, with excellent written and verbal communication skills and confident in Microsoft Office, Excel, Word, Outlook and CRM systems.

You may be searching for helpdesk / client support jobs in Dartford, Kent. Current or previous Helpdesk jobs may include Help Desk Administrator, Helpdesk Advisor, Senior Help Desk Administrator, Helpdesk Service Coordinator, Service Desk Administrator, Technical Support Administrator, Office Helpdesk, Client Relations Assistant, Senior Document Controller, Sales Account Manager, Marketing Co-ordinator, Internal Sales Administrator, Business Development Executive, Marketing Assistant, Pre-Construction Administrator, Service Maintenance Administrator, Client Service Coordinator, Maintenance Co-ordinator, Customer Services Administrator or similar.

To be part of this friendly team, click APPLY now!

Please Note: Typhoon Recruitment Ltd provides online advertising and response management recruitment services and does not operate as an employment agency or business. If your details match our client's requirements, your personal information as provided on your CV, will be released to our client so they can assess your suitability for the opportunity advertised. Your details will only be used by us in relation to this specific opportunity. By applying to this advertisement and submitting your CV and/or cover letter, you give your express consent to us using your details for this purpose