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Visitor Centre Coordinator
Contract: Seasonal
Hours: 3 days per week
Salary: £24,375 Per Annum, FTE
Base: NWT Ranworth Broads Wildlife Centre, Ranworth, NR13

About Us

Norfolk Wildlife Trust is a registered charity and the oldest Wildlife Trust in the country. Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.

We protect and restore our county's wild spaces by managing our nature reserves, working in partnership throughout the landscape and inspiring people to enjoy and care for Norfolk's nature through projects, education activities, events and campaigns.

About the Role

Norfolk Wildlife Trust has Visitor Centres situated on five of its nature reserves at Cley Marshes, Hickling Broad NNR, Holme Dunes NNR, Ranworth Broad, and Weeting Heath NNR. Norfolk Wildlife Trust welcomes 250,000 people every year to these reserves. As well as ensuring visitors are well received and our Visitor Centres are in good order, we seek to increase Trust membership through active recruitment and income through sales, permits and donations.

It is expected that the Visitor Centre Coordinators will support the Trust in its commitment to improving the visitor experience by providing information, interpretation and a friendly welcome from staff and volunteers, whilst providing a quality service to promote the professional image of the Trust. We seek to deliver a warm, friendly and enjoyable visitor experience so that visitors leave understanding who Norfolk Wildlife Trust is and what we do as well as how they can do more for nature.

Special Requirements

* Retail sales and customer service experience

* A basic understanding of nature conservation is desirable

* Promote NWT and recruit new members

* Ability to develop and retain an acceptable level of knowledge in respect of the reserve and its wildlife

* Ability to recruit and train volunteers

* Ability to assist with providing information to school parties

This 3 day per week post will be line managed by the Senior Visitor Centre Coordinator. The working week will include weekends and Bank Holidays, from 24th March until 3rd November 2025 inclusive. The salary is £24,375 (full time equivalent per annum), and the holiday entitlement is 25 days plus bank holidays (full time equivalent per annum) (which includes provision for statutory holidays), normally taken when volunteer cover can be arranged but not during school summer holidays.

The job will be removed from the website when we have found a successful candidate.
Unfortunately, we do not have the resources available to offer feedback from the application stage. If you have not heard from us by 30th April 2025 you should assume your application has not been successful on this occasion.
Thank you for your interest in this vacancy and the work of the Trust.

Interested?

If you would like to find out more about this position and to apply, please click the 'Apply Now' button to be directed to the NWT website where you can download the job description and job details.

No agencies please