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Job Title:
Family Care Worker (Part Time)

Reports to:
Family Care Lead

Direct Reports:
None

Hours:
15-22 hours per week (including a minimum of 3 weekend days per month)

Salary:
£25,000 pro-rata (£13.74 per hour)

Location:
John Radcliffe Hospital

Purpose of the role
● To cover all responsibilities of the Family Care Team
● Deliver personalised holistic care and support to families in the newborn care unit, in collaboration with the team
● Provide support to NCU staff when needed
● Promote and support SSNAP services

Responsibilities and duties
● Provide emotional support to NCU families through active listening with a caring, compassionate, non judgmental approach)
● Offer practical support to NCU families
● Refer families with additional support needs to appropriate internal hospital professionals (psychology, chaplaincy, multi disciplinary or local community outreach and support services.
● Communicate with the Family Care Team members and psychology staff to ensure continuity of care including attending monthly team meetings
● Liaise with other health care professionals in supporting the family
● Provide support to families during coffee mornings, daily snacks and any planned activities of events organised by SSNAP or the NCU team
● Support SSNAP Family Care Team volunteers during their visits to the NCU
● Encourage continued liaison with parents after discharge
● Represent SSNAP when engaging with external stakeholders.
● Provide office administration support as needed; sharing office responsibilities within a small team
● Demonstrate a commitment to CPD training needs to effectively fulfill the FCT role.
● Attend supportive supervision sessions with the family care lead & psychology team
● Attend working/training groups to promote the development of services
● Support unit research as requested
● Adhere to OUH Trust & SSNAP policies

Person Specification: Experience & Skills

Essential
● Availability to work a minimum of 15 hours per week, with the option of additional hours.
●Availability to work a minimum of 3 weekend days a month (Sat or Sun).
● A sincere appreciation for people and a strong desire to help promote the wellbeing of NCU families
● A genuineness to support parents’ needs with a ‘caring, compassionate, nurturing approach’
● Strong communication skills, with the ability to listen without judgment and demonstrate patience
● Confidence in communicate with parents, carers and health professionals at all levels
● Previous experience having worked in a stressful and emotional environment - demonstrating patience and composure in distressing situations
● The ability to prioritise tasks effectively
● Adaptability to work independently and as part of a team
● Reliability

Desirable
● Practical knowledge of diversity and cultural issues affecting families with the ability to assess needs and respond to these needs
● Good organisational and time management skills
● Understanding and /or experience of what it means to have a baby requiring neonatal care
● A willingness to learn and develop personally
● content to work flexible working hours whilst meeting unit needs

The closing date for applications is midday, Friday 21st Nov 24. Interested individuals are encouraged to apply early rather than waiting to the deadline. To apply, send your CV and a covering letter, outlining how you fulfill the essential experience and skills in the person specification

Use the reference ‘FCT24 Your Surname