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Customer Services Advisor
£24,500 - £25,000
‎Colchester
‎Food Manufacturing
‎Job ref: 8794
The company
This role is working for a successful BRC AA Graded food manufacturer. The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.
About the Customer Services Advisor job
As Customer Services Advisor, you will be part of a small and friendly customer services team. You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience.
Key tasks
* Process new orders and amendments, providing customers with stock availability, lead times, and delivery dates.
* Maintain and update customer databases, including contact details and specific delivery requirements.
* Assist Sales Managers with updating trade agreement prices and ensuring accurate records.
* Coordinate with transport companies, the Transport Manager, and warehouse team to schedule collections, deliveries, and order dispatches.
About You
* Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business This is a fast-paced role that requires excellent organisation skills.
* Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers.
* IT literate including Microsoft Office software including Word, Excel, Outlook etc.
More details
The Customer Services Advisor job (ref:8794) is based in Colchester and is paying £24,500 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period.
The site is in Colchester, Essex and is commutable from Chelmsford, Ipswich, Halstead, Clacton-On-Sea.
The working hours are Monday to Friday, 9:00am – 5:00pm with 1 hour for lunch.
Alternate job titles
Customer Order Processor | Customer Order Assistant | Despatch Assistant | Dispatch Assistant | Customer Administrator | Customer Communications Advisor | Remote Jobs | Hybrid Jobs