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Lead Helpdesk / Contract Support – Growing FM Services Provider

? Location: Near Winnersh, Wokingham
? Salary: ~ £30,000 + excellent benefits

An exciting opportunity has arisen to join a fast-growing FM services provider as a Lead Helpdesk / Contract Support. This role is perfect for a proactive and organised professional looking to take the next step in their career by leading a small team and supporting the business’s continued growth.

Key Responsibilities:

✅ Act as the main point of contact for customer queries, delivering excellent service
✅ Manage inbound and outbound calls, ensuring smooth communication across teams
✅ Oversee the helpdesk function, ensuring work orders are logged, assigned, and tracked accurately in CAFM (Infraspeak)
✅ Ensure compliance with contractual KPIs and SLAs
✅ Support contract managers with administration, reporting, and documentation updates
✅ Lead and mentor a small helpdesk team, fostering efficiency and high performance
✅ Produce monthly reports and maintain key records

What We’re Looking For:

✔️ Strong experience in a helpdesk or contract support role, ideally in FM or a similar sector
✔️ Excellent customer service and administration skills
✔️ Strong communication, organisation, and attention to detail
✔️ Ability to multitask, work under pressure, and problem-solve proactively
✔️ Experience with CAFM systems (e.g., Infraspeak) and ODOO is beneficial

This is a fantastic opportunity to join a growing company and make a real impact. If you’re looking for a step up in your career, we’d love to hear from you!

? Apply now! Send your CV to Steve West for more details