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We are seeking a dedicated and detail-oriented Asset Support Officer to join our clients Housing Assets team. This role is integral to delivering high-quality service to tenants, leaseholders, and community members. If you have a positive "can-do" attitude and a passion for enhancing the housing experience, we encourage you to apply.
 
As an Asset Support Officer, you will support housing assets management by providing technical and administrative assistance, coordinating maintenance bookings, managing customer inquiries, and contributing to overall service improvement. You'll work closely with other housing teams, contractors, and council members to ensure that all housing-related matters are addressed efficiently and with the highest level of service.
 
The Role
·Provide responsive support for tenant and leaseholder inquiries, managing bookings and appointments for repairs and planned works.
·Maintain accurate electronic records and support clerical functions related to housing asset management.
·Collaborate with housing teams and contractors to ensure service expectations are met and processes run smoothly.
·Monitor and process invoices, track customer satisfaction, and contribute to ongoing service improvements.
·Assist with internal and external communication, ensuring clarity and professionalism in all interactions.
 
The Ideal Candidate
·Prior experience in customer service, ideally within housing or property management, and proficiency with IT systems, including data entry and databases.
·Strong communication, organizational, and interpersonal skills, with the ability to work under pressure and adapt to changing priorities.
·A commitment to providing excellent service, with a proactive and positive approach to problem-solving.
·GCSEs in English and Maths or equivalent; additional relevant qualifications are a plus.

***Candidates must have the right to work in the UK to be considered for this role***
 
What you need to do now: 
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW 
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Zubair at Carrington West on (phone number removed) for more information.
 
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us