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We're working with one of the UK’s largest and most respected housing associations – a values-led, not-for-profit organisation with a rich history of providing safe, affordable homes and strong communities. With over 100,000 homes and 250,000+ residents, their mission is built on social impact, not profit.

We are now recruiting for an exciting opportunity as their Neighbourhood Housing Officer to join their team on a permanent basis.  Offering a flexible working arrangement (1-2 days in office) and paying £35,951 - £39,531 + £1,300 car allowance & full benefits package.

This is an exciting opportunity to join as a Neighbourhood Housing Officer, managing a patch of 500–600 homes in South East London & Kent. You’ll be the key link between the organisation and residents — a trusted presence who makes a real difference every day.

The Role

We’re looking for a passionate and proactive Neighbourhood Housing Officer to take ownership of the South East London & Kent patch, managing a portfolio of 500–600 homes. You’ll be the face of the neighbourhood, ensuring residents are supported, tenancies are sustained, and communities flourish.

Key Responsibilities

Own the main relationship with all residents on your patch, regardless of tenure
Be the ‘voice of the resident’ within the organisation, representing them at forums and meetings
Proactively resolve estate and tenancy issues such as ASB, fly-tipping, abandoned vehicles, graffiti, and noise complaints
Carry out home visits, tenancy audits, estate inspections, and manage fire risk actions and compliance checks
Offer clear advice on service charges, tenancy queries, and escalate legal matters where necessary
Make internal and external referrals for residents who need support
Respond promptly and empathetically to all enquiries, complaints, and councillor/MP queries
Support during business continuity incidents or emergencies
Collaborate with residents to shape services and improve community outcomes 
Why Join?

Manage your own patch with autonomy and purpose
28–31 days holiday (based on service) + bonus scheme
£1,300 car allowance & pension
Life assurance, EAP, and ongoing training & development
Be part of a well-respected, values-driven organisation where people come first 
In addition to our clients support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

Please note that the successful candidate will hold a full UK driving license and have access to a vehicle.

** You are encouraged to apply asap for consideration as the closing date for this role is Thursday 29th April 2025 at 11pm the client reserves the right to close this role early if they receive enough submissions