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Rewards and Benefits on Offer

* Immediate start date.

* Permanent role.

* Varied and interesting job role.

* Great resources.

* Great team culture.

* Any support required is provided.

The Company you will be working for;

Our client is an established and successful company based in Cramlington. They are currently looking for a Customer Service Representative to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.

The Job You’ll be Doing

* Liaising with all customers, consumers and our Sales team via phone and email, providing an efficient and professional After Sales service.

* Providing exceptional service to each customer by collaborating with the team, focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.

* Actioning calls and emails for stock returns due to order errors, picking errors or faulty products.

* Raising correct actions on the system, to include writing off credits for faulty goods or raising replacement orders under the company’s warranty.

* Carrying out a variety of administrative tasks to support the After Sales team.

* Working closely with the Customer Service & Marketing team in supporting with the upkeep and maintenance of the UK showroom, as well as planning and logistics of shows/events.

* Liaising with Service Centres regarding spares and repairs, including arranging collections from customers.

* Physically sorting incoming parcels such as, repair requests, warranty claims, customer returns etc.

About You

* 1-2 years of similar customer service experience is essential, with experience in a similar After Sales environment being beneficial.

* The ability to communicate effectively, both written and verbally, with colleagues, customers, and consumers is essential.

* Knowledge of the fishing tackle industry and products is essential, with experience of carrying out repairs on fishing tackle equipment desirable, although training will be given.

* A good working knowledge of Excel, Word and Outlook is essential with working knowledge of SAP being advantageous although training would be provided