Login to Apply

The Internal Account Manager position involves providing excellent customer service and account management within the transport and distribution industry. We are seeking a dedicated and customer-focused Internal Account Manager within the transport distribution industry in Bolton. The successful candidate will have a natural ability to build lasting relationships and a strong understanding of client management processes.

Client Details

The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.

Description

Key responsibilities will consist of:

Manage and nurture client relationships for sustained business growth.
Implement strategies to retain and expand the customer base.
Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
Regularly review customer feedback to identify areas of improvement.
Uphold the company's brand image and values in all interactions.
Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
Manage and maintain client accounts ensuring high levels of customer satisfaction
Coordinate with the transport and distribution teams to ensure smooth operations
Handle client queries and resolve issues in a timely manner
Collaborate with the sales team to reach targets
Stay updated on product knowledge and industry trends
Adhere to company policies and proceduresProfile

A successful Internal Account Manager should have:

A background in Customer Service within the Transport & Distribution industry
Outstanding communication and interpersonal skills
Proven skills in account management and customer service
Strong problem-solving skills and a proactive approach
Knowledge of CRM systems and practices
Proven ability to communicate and demonstrate pitching ability.
Sales motivated & driven attitude. Job Offer

A basic salary of £31,500
Bonus structure upto £45,000 +
Hybrid working 3 days home
Enhanced annual leave entitlement, starting at 31 days.
Access to our prestige benefits and rewards portal.
Long service rewards and a health cash plan.
Life assurance scheme and career development opportunities.
Access to a well-established Employee Assistance Programme.
Internal progression with achievable promotion targets