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Customer Service Administrator – Maternity Cover
Rugby (Outskirts – car driver essential)
£24,000 – £25,000
Length of contract – 12 months
Purpose of Role:
To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.
Duties:
* Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
* Managing customers’ expectations during the process and project closure phase.
* To resolve challenges for customers when orders cannot be fulfilled.
* Finalisation of projects under the guidance of Sales Team.
* Adhering to company processes and procedures.
* Develop good working relationships with Sales, Logistics and Accounts Departments
* Build excellent relationships with customers.
Experience
* Experience within customer services
* Knowledge of CRM systems
* Good knowledge of MS office (essential)
* Strong administration and customer service skills
* Ability to work calmly in a busy environment
Personal Attributes
* Strong communication and social skills
* Objective-orientated
* Strong work ethic, open and reliable
* Outstanding organisational skills
* Flexible approach with the ability to work on your own initiative
Other Criteria
* Good knowledge of MS office
* Ability to learn and adapt to company products quickly