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Anderson Knight is collaborating with a prominent organiation in the financial services industry to recruit a Collections Handler. This role is dedicated to assisting customers who are behind on payments, and working with them to find solutions that lead to positive outcomes.

Working Hours:
• Monday to Friday: 08:00 - 20:00
• Weekends: 09:00 - 18:00
• Shifts are assigned on a rotational basis to ensure coverage during service hours. Flexibility is essential, and hybrid working arrangements are available after successfully completing the 5-6 week training program.

Key Responsibilities:
• Carry out collection activities in accordance with company policies, procedures, and regulatory guidelines.
• Manage cases involving customers in arrears, striving to achieve favorable outcomes for both the company and the customer while minimising financial losses.
• Professionally handle both inbound and outbound collection calls, ensuring that records are accurately updated after each interaction.
• Consistently maintain performance levels and meet targets, proactively addressing any issues that may arise.
• Accurately conduct income and expenditure assessments, utilising financial data to identify suitable repayment solutions for customers.
• Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:
• Previous experience in a collections role is preferred.
• Familiarity with the principles of Treating Customers Fairly (TCF).
• A positive attitude, openness, and transparency.
• Strong attention to detail.
• Essential customer service experience.

Benefits:
• 33 days of holiday (including 25 annual leave days and 8 public holidays).
• An additional holiday on your birthday.
• Discretionary bonus scheme.
• 15% pension contributions.
• Eyecare and private medical insurance (PMI) benefits