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EPOS Support Engineer / Trainer

Location: Bolton | Salary: £26,000 + Excellent Benefits

Are you passionate about technology and delivering outstanding customer support? This is a fantastic opportunity to join a well-established, innovative company at the forefront of EPOS solutions and cybersecurity services. Based in Bolton, this role offers a competitive salary of £26,000, along with an excellent benefits package. The position is office-based, requiring your expertise on-site 5 days a week. You will also require a driving licence for this role.

With decades of industry experience, this growing company is known for its dedication to client success and continuous innovation. If you're looking to build your career in a dynamic environment, this is the role for you!

Duties & Responsibilities

Provide first-class technical support, troubleshooting installation issues, and assisting customers during the go-live phase.
Conduct online and on-site training sessions across the UK, tailoring plans to meet specific client needs.
Maintain and update technical documentation to aid customer operations and internal processes.
Schedule and implement software upgrades for clients, ensuring seamless transitions.
Collaborate with internal departments and external partners to enhance service quality and resolve issues efficiently.
What Experience is Required

A strong background in technical support, ideally within EPOS or similar environments.
Proficiency with Windows Operating Systems (10, 11, Server OS), Microsoft Office, and basic knowledge of MS SQL.
Excellent communication skills, customer-focused approach, and the ability to deliver training effectively.
Salary & Benefits

Salary: £26,000 per annum.
Benefits: Comprehensive benefits package, including career development opportunities and a supportive team environment.
Location

The office is based in Bolton and is easily commutable from Manchester, Bury, Wigan, Chorley, and Blackburn.

How to Apply

To apply, please send your CV in strict confidence to Kate Morgan of CV Screen.

Alternate Job Titles

IT Support Technician
EPOS Support Engineer
Technical Support Analyst
Software Trainer
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