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Housing Assistant

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Housing Assistant – General Needs, Neighbourhood & Community Team

Location: Bernicia HQ, Oakwood Way, Ashwood Business Park, Ashington, Northumberland, NE63 0XF

Contract: Permanent

Hours: 37 hours per week

Salary: £24,412 per annum

Closing Date: Monday 11th November 2024 at 5pm.

Are you passionate about assisting in the delivery of an outstanding housing management service? Do you enjoy engaging with customers to provide excellent services that meet their needs? Are you committed to working as part of a team that aims to continually improve services and exceed performance targets? If so, then the Housing Assistant post is for you!

About the role:

* Assist in delivering excellent housing services to all tenants by supporting colleagues in the Housing Management teams.

* Engage with customers to ensure their needs are met and provide effective communication.

* Use relevant IT applications, such as Microsoft Office and other systems, to support the completion of housing-related tasks.

About you:

You’ll need to:

* Deliver effective and efficient administrative services, maintaining appropriate records, statistics, and information.

* Assist colleagues to deliver excellent, consistent, and responsive housing management services, which include:

* Neighbourhood and tenancy management.

* Anti-social behaviour.

* Allocations and lettings.

* Empty property management, customer viewings, and welcome visits.

* Income management.

* Customer involvement, empowerment, and inclusion.

* Tenant liaison and support.

* Assist colleagues to deliver housing management and environmental services to residents that are of an excellent standard and accessible to all customers and provide excellent customer service at all times.

* Identify opportunities for service improvements, make recommendation and deliver changes effectively and efficiently.

* Participate in new initiatives that will lead to improvement in performance and service delivery.

* Comply with all relevant legislation, policy, and procedure.

The Benefits:

* 28 days annual leave (plus bank holidays) based on a full-time role.

* Working from home up to 2 days a week.

* Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays, and days out through our Bernicia Own Benefits platform.

* Generous pension scheme.

About us:

* We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

* We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling, and managing homes as well as providing services to over 60,000 customers.

* Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.

* We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post may be subject to an enhanced DBS check.

Please note that you may be required to travel for business purposes as part of the role. A current and valid driving licence is required.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia