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Key Account Manager

Remote

An opportunity to work in a national leading supplier of fire & security services within the Social Housing sector, the company has years of experience and are growing fast, they are looking for an experienced Key Account Manager to join a successful and motivated team.

Package

£40-45,000

Bonus scheme | on going career development | 22 days holiday + Bank holidays

Main Responsibilities

oversees the relationships with the MCS’ most important clients within the Social Housing Sector

Develop trusted relationships with a portfolio of major clients
Acquire a thorough understanding of key customer needs and requirements, creating action plans and achievable timescales to manage expectations and delivery.
Serve as the link of communication between key customers and internal customer contract teams, creating a transparent and open communication channel for both parties to work towards.
Ensure the correct products and services are delivered to customers in a timely manner
Play an integral part in the Commercial team in generating new sales
Addressing customer complaints in coordination with the management team
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Attending customer meetings with assigned contracts along with the Commercial department, as required.
Knowledge and Experiences

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Proactiveness and effective leadership of non-direct report to drive for results, ensuring the customers will consistently be given high-quality service and that MCS meets company targets.
Strengths in problem-solving and negotiation to meet the desired outcome without compromising relationships.
Commercially-minded - knowing when to pursue avenues of work to benefit both the customer and MCS.
Proactive in processes to be a forward-thinker to meet the needs of the customer, taking ownership when issues arise and knowing who is appropriate to involve to resolve.
Creative and innovative towards new ways of working with a continuous improvement mind set.
If you are local to the area and seeking a new Key Account Manager position, then please apply now. If your application is successful a 4way member will be in touch