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Purpose of Role

Based in our Glasgow office, you will be part of a busy team responsible for ensuring every customer has a first-class experience from start to finish, even if their order hasn’t gone to plan.

Main Responsibilities
As a customer service advisor, your responsibilities will include, but not be limited to:

* Dealing with customer queries over the phone, face-to-face, and digitally.

* Customer case management

* Management of customer orders and communication throughout the customer journey

* Liaising with external suppliers on behalf of the customer

* Processing card and cash payments

* End of day reconciliation procedures

Person Specification

The successful candidate will be a team player who is passionate about customer service and will have:

* Excellent written and oral communication skills

* High attention to detail

* Strong organisational & time-management skills

* Analytical skills to assess customer needs and resolve issues efficiently

* Ability to work in a fast-paced environment while maintaining a positive attitude

Job Type: Full-time

Expected hours: This role is based on a working pattern of 40 hours per week, worked 5 out of 7 days. Weekend availability is required.

Additional pay: Monthly Bonus scheme

Benefits

Additional leave

Bereavement leave

Company events

Company pension

Cycle to work scheme

Employee discount

Enhanced maternity leave

Enhanced paternity leave

Free flu jabs

Free parking

On-site parking

Private medical insurance

Referral programme

Sick pay

Store discount

Transport links