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Our client a leading provider in the Freight Forwarding and Transportation industry are looking for a Branch Manager to join their team, the Branch Manager will be responsible for overseeing all import/export, warehouse operations and facilities management within the Manchester office.

Duties and Responsibilities

* Lead, mentor, and support team members in achieving their goals and targets.

* Line manage staff, oversee day-to-day operations, and ensure efficient performance.

* Provide training, supervision, and maintain staff training records.

* Oversee import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.

* Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.

* Communicate and report internal leads to sales and customer service teams.

* Ensure accurate quotations are processed, communicated within two hours, and recorded.

* Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.

* Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.

* Build and maintain strong customer relationships, addressing queries and concerns.

* Report sales activities and ensure ongoing communication with the network.

* Authorise and scrutinise invoices, ensuring compliance with company policies.

* Oversee department cost capture, ensuring timely and accurate financial reporting.

* Ensure value for money in procurement processes.

* Act as the senior fire warden and local representative for Health & Safety issues, ensuring compliance and good practice.

* Carry out regular safety inspections, ensuring walkways, fire exits, and general housekeeping are safe and compliant.

* Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting.

* Maintain and inspect equipment, reporting any issues immediately.

* Provide PPE to staff and ensure adherence to safety protocols.

* Attend business and Health & Safety meetings, ensuring that decisions align with company policies.

Skills, Experience and Competencies

* Proven experience in leading and managing teams effectively.

* Comprehensive understanding of import/export operations and regulatory compliance.

* Strong background in health and safety management, ideally within a warehouse environment.

* Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.

* Solid financial management skills, particularly in cost tracking and invoice processing.

* Fluent in both written and spoken English, with the ability to communicate clearly across all organisational levels.

* Capable of working collaboratively in a team as well as independently with confidence.

* Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.

* Proficient in IT, including Microsoft Office 365 (Word, Excel).

This is a full-time position working Monday to Friday 8.30am-5.30pm.

Salary is £45,000 - £55,000 per annum depending on experience