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Audio Visual Project Co-ordinator

Brief Overview of Role:

To provide high-quality operational support to customers and internal business functions. BTO owner of the internal PM process ensuring jobs are delivered within agreed timescales.

This role is office based and all applicants must live within a commutable distance of our client’s head office in Maidenhead. Suitable candidates need to have strong organisational / admin skills and ideally come from an Audio-Visual background or have corporate Audio-Visual systems experience.

Accountabilities, Knowledge & Key Skills

PM Support Activities:

BTO owner - Managing and Coordinating team sessions and master project list.

Quality assurance of project collateral received and created for all projects across the team from start to finish.

Responsible for closing projects and ensuring the as-built drawings are in the configuration.

Creating and distributing of RAMS when required

Attendance on all BTO’s team calls for awareness of current projects

Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager

Managing small projects, where there is no Project Manager, booking resources, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off

Assisting the sales team with internal documentation

Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISE’s.

Coordinating Site Survey Projects. Arranging resource and booking dates with the customer. Obtaining documentation and forward the site surveys to the Sales Consultant

Supporting the Senior PC in day-to-day activities

Essential:

Strong customer service and support focus with a desire to deliver high-quality service

Good interpersonal and communication skills

Self-motivated with the ability to take ownership and responsibility Ability to multitask, work under pressure, and to tight deadlines A desire to learn and improve skills and knowledge

Fast learner, energetic, enthusiastic

Positive ‘can-do’ attitude

Team player

Good numeracy and written skills

PC skills – Excel, Word, PowerPoint

Processing PM and Design Team Timesheets as allocated by the Operations Manager

FOH Phone answering

IMS and Quality Policy awareness and development

Supporting PM or Operations Manager in calls/ ad-hoc administration requirements

Critical Success Factors:

Achieving High levels of customer satisfaction

Demonstrations of ownership of problems

Delivering projects within agreed timescales

Comply with departmental processes and procedures