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Customer Service Administrator
Hybrid after training, 2 days WFH
Hours: Monday to Friday - 8.30am to 4.30pm or 9.30am to 6pm

Role:

* Keeping channel partners up to date with the progress of their orders

* Checking for updates on orders from the supplier

* Chasing additional information

* Escalating where needed

* Take information from multiple sources and put together a customer update

* Be the first point of contact for your designated workload across that working week

* Taking customer calls and logging supplier updates on the ticketing system

* Work well as a team helping with workload as needed

Benefits:

* 25 days leave, with option to buy / sell holiday days, plus English public holidays.

* Company bonus - potential to earn a bonus based on personal and company performance.

* Pension scheme

* Life assurance

* Income protection

* Childcare vouchers and paid paternity leave.

* Enhanced maternity / adoption payment and return to work bonus.

* Numerous online discounts

* Paid time off for volunteering initiatives.

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