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Day Concierge

Thursday 1pm to 7pm, Friday to Sunday 7am to 7pm, 40 hours a week

Isle of Dogs – London E14

£26,000 per annum

One behalf of our client we are looking for an experienced Day Concierge to work at a modern residential development in the Isle of Dogs area in London. As a Day Concierge you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development and you will be the main point of contact for all queries. In this role, your day-to-day duties may also involve operation of the concierge desk with emphasis on the monitoring of on-site security throughout the day, being always present at the Concierge Desk and ensure that all persons in the building have a right to be present, announce any visitors, contractors, or deliveries (where applicable) and monitor their presence on site, receive, log, store safely and distribute all parcels, answering all enquiries via email, telephone and in person in a professional and timely manner, monitor visually and by using CCTV, access control and any other issues of concern, to ensure these are being actioned and escalate appropriately, monitor, log and escalate any faults/alarms or issues with the Life Safety systems, ensure that all the key movements are being recorded, issued and details captured correctly and action on any missing keys, address any security breaches/issues and call the local authorities if necessary, to always assist residents together with their guests and visitors when and where required, to carry out any other reasonable additional duties as directed. Significant experience gained within a similar role, previous experience of delivering excellent customer service, excellent written and verbal communication skills, good understanding of Health and Safety processes