Login to Apply

Location: Newbury (3 days working from home)
Salary: £32,000 - £35,000

Seeking an experienced Customer Service specialist with housing experience. If you enjoy helping people and are looking for a role with an excellent work life balance, benefits and career progression opportunities, this could be a great fit.

Overview:

Working for a leading housing association, you will deal with tenant queries and case management, ensuring customers’ needs are met through supportive and timely responses.

A typical week:

* Deal with housing-related customer queries

* Provide support via phone, email, & digital channels

* Engage in case management for tenancy issues

* Collaborate within a supportive team environment

You'll need the following:

* Experience in housing & customer service

* Strong organisation skills with the ability to self-motivate

* Effective problem-solving skills with a risk-aware approach

* Confident IT skills

Benefits: 25 days holiday + Bank Holidays (increasing with service), Matched pension up to 12%, Private medical & dental insurance options, Yearly benefit cash allowance, Life Cover x 4, Wellbeing support & Virtual GP, Discounted gym membership, Critical illness cover, Fantastic CPD opportunities.

NOT FOR YOU - Refer & receive £200 when we place!

By applying, you consent to Newtons using your personal details to contact you