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Service Operations Manager
Chertsey (office based)
£43-47,000

Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.

Key Responsibilities

Manage service desk, planning, and admin functions
Ensure compliance with KPIs, SLAs, and contracts
Drive process improvements and operational efficiency
Provide performance reports and insights to leadership
Lead and develop high-performing teams
Liaise with clients and stakeholders to maintain strong relationships

Experience Required

Experience in operations within property services 
Strong leadership in managing service teams and back-office functions
Commercially aware, with contract and field operations knowledge
Skilled in data analysis and reporting
Confident communicator with excellent stakeholder management
Experience with social housing or MoD contracts (a plus)

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
 
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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer