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Dometic Marine’s facility in Blandford Forum, Dorset, UK provides air-conditioning, refrigeration, sanitation systems & steering solutions for motorboat and yacht builders.

As Warranty Coordinator in the Blandford team, you will be involved into dealing with warranty and service issues in EMEA, by being in between the OEMs and service agents.

Main responsibilities

* Dealing with enquiries both warranty and non-warranty from OEM dealers and factories and other dealers

* Determine if warranty; if warranty authorise to go ahead

* Refer to service agents if not warranty

* Arrange for parts to be sent from UK or US

* Arrange charges backs when required

* Liaise with engineers

* Report quality issues to the factory monthly

* Marine Customer Services tasks

* Process invoices and raise credit notes

* Process marine returns

* Proof reading when required

* Keep marine warranty systems up to date

* Save and distribute engineer reports

* Undertake any other reasonable request or duties commensurate with your post.

* Be responsible for your own health and safety and aware of other's health and safety in the workplace

Qualifications and experience

* Proven proactive approach working in a sales or customer service environment and exceeding customer expectation

* Knowledge of ERP/MRP software

* Experience in achieving targets

* Experience in administering key account

* Background working as part of a team

* Engineering or technical knowledge an advantage

Behavioral requirements

* High level of numeracy

* Very good standard of written and spoken English

* Excellent IT skills in standard office software packages including Excel

* Polite and confident telephone manner

* Attention to detail and very good organisational skills

* Problem solving / showing initiative

* Good time management

* Flexible / adaptable

Dometic overview

Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws