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Credit Controller – Debt Recovery Specialist

Location – Basildon, Office Based

Hours – 9am – 5pm, Monday to Friday

Salary - £28,000 - £30,000 per annum

Role Summary:

As a Credit Controller you will play a key role in ensuring the company’s financial stability by managing overdue accounts and recovering outstanding debts efficiently. You will liaise with clients, oversee credit risk, and maintain professional relationships to support cash flow and minimise credit losses.

Key Responsibilities

-Debt Recovery - Implement and execute effective debt collection strategies for overdue accounts, ensuring timely and successful payments.

Client Communication - Contact clients via phone, email, and letters to negotiate repayment plans and resolve payment disputes while maintaining professionalism and client goodwill.

Credit Risk Analysis - Assess client creditworthiness, propose credit limits, and identify potential risks to the business.

Legal Compliance - Adhere to relevant legal and regulatory frameworks when pursuing debt recovery.

Reporting - Provide detailed and accurate reports on outstanding debts, recovery progress, and account statuses to senior management.

Collaboration - Work closely with the wider team to resolve billing issues and streamline processes.

Qualifications and Skills

- Proven experience in credit control or debt recovery roles, ideally within a similar industry.

- Strong negotiation, interpersonal, and communication skills.

- Attention to detail and excellent organisational abilities.

- Knowledge of financial regulations and legal practices regarding debt recovery.

- Proficiency in Microsoft Excel