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KAP Technical

Customer Care Advocate

Bedford

26k

Position Summary:

The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.

Responsibilities:

* Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.

* Responsible for building strong customer relationships and delivering customer-centric solutions

* Support corporate initiatives designed to overserve our customers while providing an effortless customer experience

* Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.

Education, Experience & Skills Required:

* High School diploma required. College degree or equivalent work experience preferred

* Two years of professional customer care experience preferred

* Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute

* Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.

* Basic to Intermediate Excel Skills preferred

* Experience with SAP

* Experience with CRM platforms such as Salesforce

Leadership Competency:

* Customer Focus – Building strong customer relationships and delivering customer-centric solutions