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JOB TITLE: Service Centre Consultant

SALARY: £13.49 per hour

LOCATION: Glasgow St Vincent Street

HOURS: Full-time 35 hours per week - 7am-8pm Monday to Friday and 9am-2pm Saturdays (1 Saturday every 6 weeks)

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. After completion of training

About this Opportunity
Helping over a million business banking customers with their day-to-day needs has never been more important.
As a Service Centre consultant, you'll initially join a 5-week induction with our friendly training and development team. You'll learn our processes and gain confidence.
We're committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.

As a Customer Advisor you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.
If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.

About us / Why Lloyds Banking Group
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need:
In this Telephony Based Role - You'll put your customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience.
You'll learn to act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.
You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences.
And you'll be equally able to resolve queries over the phone or on a PC.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people