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Job Title: Membership Advisor

Salary: £26,000 to £27,000

Location: Central Milton Keynes

We have an exciting opportunity for a well organised, customer facing professional to join a busy team managing a varied and interesting workload.

Responding to a wide range of queries, you will be instrumental in providing vital support to members and key stakeholders. In this role, you will contribute towards an excellent reputation by providing a first class, multi-channel enquiry service.

The ideal candidate will have exceptional customer service skills, be a confident communicator and have excellent organisational experience.

Key responsibilities for a Membership Advisor

* Deliver first class customer service, take ownership of enquiries until the customer is happy

* To receive and respond to enquiries through multiple platforms

* To support the team in meeting its growth and membership retention targets

* To support customers in understanding the products, services and benefits available to them

* Make outbound telephone calls to customers

Key skills for a Membership Advisor

* Exceptional customer service

* Experience with managing multi-channel enquiries – phone, email, online chat and social media

* Organised

* Attention to detail

* Excellent communication skills

Benefits for a Membership Advisor

* 24 days annual leave + bank holidays

* Hybrid working

* Professional growth and training opportunities

* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans

If you are interested in this role, please apply here