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On behalf of this well established and growing business, we are recruiting for a Sales Support Administrator to join their friendly, professional team.

You will need to have at least 1 year’s administrative experience and be extremely customer focused.

You will also need to be highly organised, able to multi task, have great attention to detail and able to work within a fast paced environment.

Good Microsoft Office skills are a must for this position, if you have SAP and CRM experience this would be an advantage though is not essential.

This organisation offers a great working environment, career development opportunities, and a collaborative team culture. They also offer 10% bonus of annual salary.

Responsibilities include:

* Processing customer orders

* Respond to customer email enquiries

* Answer incoming telephone calls

* Manage assigned accounts (approx. 20 to 30)

* Check EDI system daily for orders

* Book in customer order deliveries

* Deal with customer queries and liaise with carriers

* Monitor anycourier discrepancies and process claims

* Processing Sales Managers FOC issues/Sales

* Processing quotation requests via email or web

* Raising credit notes

* Checking invoices

Other duties include processing proforma orders, taking credit card payments, checking invoices and covering customer accounts for holiday cover.

Personal Requirements:

* Minimum of 1 year’s administrative experience

* Be highly customer focused attitude

* Have excellent written and verbal communication

* Have accuracy and attention to detail, particularly data input, creating and maintaining records

* Possess strong organizational skills with the ability to juggle multiple tasks in a fast-paced environment

* Be a strong team player, keen to develop the role and take on additional responsibilities as time and experience allows

* Be proficient in Microsoft Office software, including outlook, excel and word

* Ideally SAP & CRM experience would be an advantage however training would be provided

Package & Benefits:

* Hours are 09.00 to 17.15 Monday to Thursday and 09.00 to 16.00 on Friday

* Holidays start at 25 days per annum, with an additional 3 days at Christmas

* Bonus scheme: target just over 10% of salary

* Pension scheme & private medical insurance

This is a full time, office-based role in Shepperton. This is NOT a working from home role