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JT12: Field Service Engineer 

Location: Swindon

Salary: Competitive 

Overview:
First Military Recruitment are currently seeking a Field Service Engineer on behalf of one of our clients. The successful candidates will need to have a multi-skilled engineering background with an electrical bias. This is a fantastic opportunity for an experienced engineer to work within a new engineering sector, with full training provided. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

Perform remote support or on-site support to breakdown situations.
Perform on site commissioning where required.
Conduct operator and technical training events at the client's site.
Working as part of a team or individually responding to on-site customer support requests.
Manage and interpret customer requirements - listen to clients and understand, anticipate and fulfil their needs.
Ensure customer is happy with all aspects of work before leaving site.
Contact Service Manager before leaving customer site with progress report and/or follow up work required.
Ensure service parts for each job are prepared and ready prior to leaving.
Check for missing items on service kits and follow up with stores on delivery, raising any issues/shortages with appropriate personnel.
Perform on call and service duties as per service Rota.
Assist with machine building or testing as required when in workshop.
Continuous improvements in the processes and service.
To undertake any other duties required by management to meet the needs of the business.
Keep up to date with new technologies or process procedures.
Provide feedback on common problems and advise on potential defects.
Develop and maintain the customer relationship.
Skills and Qualifications:

Recognised apprenticeship in either an Electrical or Mechanical discipline.
Hold a current passport as international travel may be required.
Required to work on their own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
PC literate with ability to create, modify and maintain MS office documents (PDF Files, excel, Word, PowerPoint).
Flexible to working hours and location as may be required to work away from home.
Possess a high degree of reliability, flexibility and self-motivation.
Understand and carry out Health and Safety requirements.
Ideally have knowledge of pneumatic systems.
Ideally have knowledge of PLC systems and the ability to upload and download programs.
Benefits:

Company vehicle
Full company and manufacturer training
Tools, Laptop and Phone
Company Pension
Plenty of overtime to boost earnings
Medical Insurance Scheme
Nest Pension Scheme
Life Insurance Cover
JT12: Field Service Engineer

Location: Swindon

Salary: Competitive