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Lead Service & Support Coordinator

About the Role

Our client is seeking a Lead Service & Support Coordinator for a dynamic, site-based role in Peterborough. In this position, you'll oversee a small team while working closely with the Service Support Manager. This role is ideal for someone with a background in the engineering sector or experience working alongside engineers, combined with strong team leadership abilities.

Main Responsibilities

Visit existing service clients within a 2-hour radius to strengthen relationships and explore new business opportunities.
Handle customer complaints and manage the escalation process efficiently.
Track and assess service and support performance metrics, recommending process improvements where necessary.
Assist the Service Coordinators in their daily tasks to ensure smooth operation
Oversee and update engineer time bookings weekly to ensure KPIs are met, as well as gather and review KPI data to support target achievement.
Support the Sales Office Lead in various administrative tasks, including drafting proposals, requesting and following up on Purchase Order Numbers, issuing invoices, coordinating service and parts deliveries, ordering parts/spares, and sending reminders for staged contract payments

Required

Demonstrated experience as a Lead Coordinator or a similar position.
Strong customer service skills and a solid understanding of administrative practices.
Experience in the food industry or engineering sector
Ability to manage, support, and motivate a team effectively Willingness to assist team members and contribute to a positive working environment.
Strong communication skills, comfortable interacting with senior leadership.
Adaptable to various tasks and able to handle a bit of everything.

Location

Peterborough, office-based role (initially, some travel to Doncaster will be required once a week, but this will reduce as the team becomes fully operational)

Working Hours

Monday - Friday, 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM (30-minute lunch break)

How to Apply

If you are interested, please apply below, alternatively, contact Sandra on (phone number removed) or (url removed)