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We are seeking a meticulous and organised Sales Order Process Administrator to join our team. The ideal candidate will be responsible for managing the end-to-end sales order process, ensuring accuracy, efficiency, and timely fulfillment of customer orders. This role plays a key part in maintaining smooth operations between sales, supply chain, and finance departments.

Key Responsibilities:

Order Management:

* Accurately process and enter customer orders into the system, ensuring all details (pricing, product codes, quantities, etc.) are correct.

* Verify stock availability and coordinate with the warehouse and procurement teams for product sourcing.

Customer Communication:

* Liaise with customers to confirm orders, delivery dates, and provide updates on order status.

* Handle customer inquiries and resolve issues related to sales orders, including returns and discrepancies.

Sales Coordination:

* Work closely with the sales team to ensure proper communication of order details, pricing, promotions, and customer preferences.

* Generate and maintain order reports for sales and management teams.

Documentation & Data Management:

* Maintain accurate sales records, order confirmations, delivery notes, and invoices.

* Ensure proper documentation of any changes, cancellations, or special requests on orders.

Cross-Functional Collaboration:

* Collaborate with the finance team to resolve billing or payment issues.

* Assist in tracking sales orders to ensure on-time delivery.

System & Process Improvement:

* Utilise sales order processing software to streamline the workflow and recommend improvements.

* Ensure compliance with company policies and procedures regarding order processing.

Qualifications and Skills:

* Proven experience in sales order administration, customer service, or a related role.

* Strong organizational skills with excellent attention to detail.

* Proficiency in Microsoft Office, especially Excel, and experience with CRM/ERP systems.

* Strong communication and interpersonal skills, both written and verbal.

* Ability to multitask and work efficiently under pressure.

* Knowledge of sales and supply chain processes is an advantage

Education:

* A Levels or equivalent (required).

* A Degree in business administration, sales, or a related field (preferred).

What We Offer:

* Competitive salary and benefits package.

* Opportunities for professional growth and career development.

* A supportive and collaborative work environment.

* Monday to Friday (Apply online only)hrs

To Apply:

For the Sales Order Processing administrators position please submit CV and cover letter to [email/contact info].

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