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We are hiring a Customer Service Administrator; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth.

What will our client offer you?

Salary is circa £24,000 to £25,000 depending on experience

Hours of work are 8:30 am to 4:30 pm Monday to Friday

31 days holiday including the Bank Holidays

Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)

Access to Employee Assistance Programme (EAP)

Up to 5 days extra unpaid holiday available at a salary sacrifice

Free car parking

As the Customer Service Administrator, you will be:

Providing full admin support, liaising with many departments across the business

Running and analysing reports to spot trends and proactively resolve issues

Monitoring marketing back orders

Booking of deliveries for key customers

Liaising with the warehouse regarding mispicks and short deliveries.  Collating all mispick information, arranging collection of faulty goods to support Customer service and Returns Co-Ordinator

Organising collections with carriers for returns/quality department

Arranging and completing relevant courier customs information for Irish deliveries/returns 

Overseeing carrier daily delivery reports. Corresponding with carriers, Customer Service and warehouse to get a resolution on all failed deliveries Actioning all claims, cross referencing carrier invoices with our claims to ensure complete with the admin team

Processing customs declarations cover

Processing sample requests, marketing orders, and internal orders across group companies

Dealing with the carriers, chasing deliveries, obtaining PODs, raising claims that may arise as a result of a failed delivery

Analyse reports – help collate statistical information for board meetings

Carrying out other additional duties

As the Customer Service Administrator, you will have:

Previous administration and analytical skills

Previous Excel experience  

Excellent customer service skills, offering the best personal experience at all times

Excellent written and verbal communication and organisational skills

Computer literate with knowledge of Microsoft Office including Excel

You may have experience with the following: Customer Service Assistant, Communications Assistant, Office Assistant, Call Centre Operative, Administrator, Accounts Administrator, Contact Centre Operative, Membership Co-ordinator, Telesales, Sales Administrator, Helpdesk and Contact Centre Administrator

For more information, please call Leah today on (phone number removed)