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Job Title: Customer Support Assistant
Salary: £25,000 per annum
Working Hours: Mon-Fri 09:00AM - 17:30PM (Office based)
Location: Ashford

We are excited to be assisting an award winning local organisation in their search for a Customer Support Assistant. As a business they pride their selves on exceeding customer expectations, if you have a passion for offering great customer service then this is the role for you!

Duties include:

Provide first-line support via phone and email.
Resolve customer issues by troubleshooting hardware and software problems.
Escalate complex issues to higher-level support
Follow up with customers to ensure their issues are resolved
Process new hardware orders from start to end
Arrange installation and configuration of hardware
Document all customer interactions and troubleshooting steps in the CRM system
Courtesy calls to existing customer baseSkills/experience required:

Previous experience in an admin/customer service role is essential
Strong communication skills both written and verbal
Confident with MS Office