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Job Title: HR Officer

Reports To: HR Manager

Job Summary: This is a hands-on role, responsible for supporting the operation and making decisions relating to the management of staffing issues including development, retention, disciplinary, grievance, and attendance and performance concerns

Basic Job Duties: can be merged with Summary or just include a brief snapshot on the basic duties of the role.

Qualifications and Experience: replace into sections as below.

Experience:

Education:

Required Skills:

Essential Duties and Responsibilities:

1. Supporting the operational management teams to ensure that staff are developed, retained and satisfied.

2. Being the key decision maker in staffing issues and working with the operational management teams on managing staff issues

3. Supporting the operations management team to deal with performance concerns, utilising the appropriate company policies and procedures

4. Building up an effective working relationship with line managers and supporting with their upskilling in proactively managing staff issues

5. Through the regular review of staff supervisions, proactively identify initial performance concerns and high performing staff, supporting the management team with early interventions

6. Ensuring that the operations management team are aware of the disciplinary and grievance procedures and supporting them appropriately to ensure that any issues are dealt with appropriately

7. Liaising with management to ensure that staff attendance, leave and performance is actively managed

8. Completing exit interviews at the earliest opportunity, providing feedback to the management team and identifying actions across the business to improve staff retention

9. Working closely with the operations management team to ensure staff supervisions and performance appraisals are conducted effectively

10. Work closely with the HR Team to deal with general HR queries through the HR Helpdesk, promptly respond to queries and working with the relevant departments to resolve issues raised

11. Work closely with the HR Team Leader and HR Manager to monitor, review and update all policies in line with current legislation and best practice

12. Ensure Human Resources matters are handled fairly and consistently in line with legal and company requirements

13. Contribute to HR project work where required

14. Keeping abreast of human resources developments and ensuring continued company compliance in applying best practice, within the business’ needs

15. Enhance current operations through continuous improvement

Generic Duties: In addition to specific responsibilities, the role will also be responsible for ensuring:

the maintenance of confidentiality of all information unless otherwise permitted by management

full compliance with company’s vision, values, policies and procedures

work in a manner that promotes team work and a collegial environment

active and positive promotion of the company’s image and brand

other duties that may be assigned by management

Travel:

Physical Requirements:

The following qualification, skills and experience are required for this role:

At least 5 years’ experience within an HR advisory role

CIPD level 5 qualified

Strong English spoken, listening, writing, communication and presentation skills

Strong administration skills

Full driving license and use of own car to visit company homes if required

Excellent administrative skills

Experience of working with and advising line managers

First class IT and communication skills, including the use of Excel

Team orientated

Results focused

Confidence to work across all levels of the business

Working Pattern: Full time Monday to Friday, based at Head Office in Slough with the flexibility to travel to homes within the operation

Summary of Benefits: Salary up to £35k depending on experience

Company laptop

20 days annual leave plus public holidays

Pension scheme

Free car parking