Login to Apply

This role as a Customer Support Administrator involves providing high-quality customer service and administrative support in a public sector setting. The ideal candidate will be able to handle queries, provide information, and ensure smooth operations within the Customer Service Department.

Client Details

Our client is a well-established public sector entity, having a large workforce spread across the country. With a focus on efficiency and effectiveness, they ensure the smooth running of essential services while maintaining high standards of integrity and transparency.

Description

Responsibilities for Customer Support Administrator

Addressing customer queries and providing necessary information
Administering customer accounts and updating records
Supporting team members in daily administrative tasks
Managing and distributing information within the office
Ensuring adherence to policies and regulations
Maintaining high levels of customer service
Collaborating with different departments for smooth operations
Assisting in the development of customer service policies and proceduresProfile

A successful Customer Support Administrator should have:

Experience in a customer service role
Excellent communication and interpersonal skills
Strong organisational abilities and attention to detail
Proficiency in using office software and customer management systems
Knowledge of customer service principles and practicesJob Offer

An attractive salary package of around £25,000 per annum
Office location in Brighton
Generous holiday leave of 25 days per annum
Opportunity to work in a supportive, professional environment
Chance to make a real difference in the public sector
Hybrid working