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Role: Site Services Supervisor (Print Room)
Located: Cardiff (On-Site)
Package: Competitive salary, plus bonus and large company benefits
Working hours: 37.5 hours per week between the hours of 08:00 and 18:00
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
To deliver an exceptional proactive customer service to the Customer by managing and leading employees of an allocated site that is aligned to Ricoh’s eight lines of business and the Customers’ requirements to maximise customer satisfaction.
* To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
* Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
* Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
* Carry out any reasonable request from the line manager to meet the business needs and client expectations.
* Management and gate keeper for Ricoh Site Procedures Guides to ensure up to date content for all sites to allow employees to follow proper procedures and policies to meet customer expectations.
* Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations
* To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
* Responsible for training all site employees to ensure that all processes and in place, measured and managed so SLA’s and KPI’s are met.
* To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements to ensure customer satisfaction is achieved.
* Responsible for creating and sustaining an engaged workforce within BPS through coaching and developing the team to promote a high performing work culture to meet the current and future needs of the business.
* Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
* Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have
* Good IT skills
* People management skills
* Team oriented pro-active, open minded team player
* Good organisational skills with an attention to detail
* Excellent communication skills, both verbal and in writing
* Excellent customer service skills
* Ability to demonstrate commitment and flexibility at all times
* Multi-tasking skills and ability to work on a variety of items simultaneously
* Good Time Management skills
* Ability to successfully manage site level change
* To be professional and presentable in uniform at all times
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
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