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We are recruiting on behalf of a market leading and well-established Plastic Products company based in Watton, Norfolk, due to their continuous growth and development they are looking to employ a Customer Service Administrator to join their friendly and dynamic team.

This is a permanent office based role.

Competitive salary offered depending on experience.

20 days holiday, rising by 1 day per year to a maximum of 25 days per year.

Working hours will be Monday – Friday – 8.30am – 4.30pm.

Reporting to the Country Sales Manager

Role Purpose of the role:

Providing a high quality external and internal sales support service

Principal Accountabilities

Contact qualified customer enquiries.

Manage incoming requests.

Process orders

Receive incoming calls and forward them too relevant personal.

Create and deliver invoices.

Qualify incoming inquiries.

Support the selling process with the externa sales team.

Taking over tasks in absence of the sales team member

CRM management

Price list maintenance

Client complaint management

Customer satisfaction survey

Requirements for the role:

Professional Experience and skills

Experience of minimum 2 years in a sales office environment

Solution oriented, wanting to exceed customer expectations.

Experienced in Sales and Customer Service

Good communication skills – verbally and written.

Ability to work in a team (close contact to the Logistics Team, Customer and Sales Team)

High emotional intelligence

Excellent computer skills, knowledge of (MS Office and preferably SAP Business One)

Familiar with using CRM diary system (Customer Relationship Manager)

Be organised and have great attention to detail.

Friendly and customer focused