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PFI Manager

Salary c£52,000

Location Oldham

Permanent, Full Time

Reporting to the Head of Neighbourhoods, the Housing Management PFI Manager will lead and support a team to work proactively within neighbourhoods to deliver housing and neighbourhood management services which contribute towards the objective of maintaining sustainable communities where people want to live and work.

The Housing Management PFI Manager is responsible for the overall day to day service deliver within the PFI footprint of stock and in line with the output specification and related contractual obligations.

PURPOSE OF ROLE:

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Overall responsibility for day to day service delivery of the PFI portfolio, leading team to work proactively within neighbourhoods to deliver housing and neighbourhood management services, repairs and compliance requirements which contribute towards the objective of maintaining sustainable communities where people want to live and work

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To ensure that the neighbourhood team provides the best possible service to meet the needs and expectations of customer and potential customers, and play an active role in contributing towards Great Places continuous improvement agenda

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Main point of contact for all customers and PFI representatives from an operational perspective.

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To support the team to work with a dedicated neighbourhood and repairs focus by implementing and managing appropriate working processes to enable team members to work closely with the customers in PFI properties and develop a good understanding of local needs and issues.

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To deliver services in line with the output specification and related contractual obligations.

KEY RESPONSIBILITIES:

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To lead in the development of a culture which is customer focussed and committed to providing the highest standard of services in the neighbourhoods within which we work.

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To liaise with internal GP departments to ensure that we are meeting contractual requirements in service areas – including repairs, compliance, customer contact.

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To deliver the operation service requirements of the PFI contract.

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To monitor that accurate recording keeping is being maintained across dual systems to minimise risk.

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To play a pivotal role in servicing and/or coordinating stakeholder groups associated with delivering the PFI programme.

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To manage performance of the Neighbourhood Management Team in line with the Output Specification.

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Overall day to day responsibility for the delivery of comprehensive tenancy and estate management within the neighbourhoods for which you are responsible, providing a range of services which contribute towards encouraging sustainable tenancies including rent and service charge collection and arrears management, void and tenancy management, pro-active response to anti-social behaviour complaints, customer involvement and community development opportunities and general housing and benefits advice.

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Overall day to day responsibility for the co-ordination and delivery of additional neighbourhood management and other added value services such as financial inclusion and support services within the neighbourhoods for which you are responsible either provided directly by the neighbourhood management team or provided on behalf of Great Places by partner organisations.

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Overall responsibility for all aspects of day to day staff management, training and development for your neighbourhood team.

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To implement and manage streamlined processes to empower the neighbourhood management team to maximise opportunities to work within communities and maintain effective working practices.

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To ensure effective performance monitoring within an action planning framework, ensuring the team meets its internal and external targets.

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Lead the team in maintaining effective internal working partnerships with Customer Involvement team, Financial Inclusion Team, Development, Social Investment, Community Safety Team, Finance, and Repair and Assets Management to ensure effective neighbourhood services.

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To co-ordinate the work of the team in establishing and maintaining effective liaison and partnership working arrangements in neighbourhoods, and to seek to develop new partnerships, business opportunities and joint ways of working for the benefit of our customers and neighbourhood sustainability in accordance with the Sustainable Communities Strategy and local action plans.

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To ensure that customer involvement and community development are core activities of the neighbourhood team which are central to the development and delivery of services, and to support the team in delivering effective neighbourhood interventions in accordance with the Sustainable Neighbourhoods Strategy. To ensure that liaison, consultation and participation within the local community is effective.

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To ensure continuous improvement of services in the neighbourhoods in which the team works, and effective and efficient use of resources.

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To act as an Operational Champion for a service area to further Great Places continuous improvement agenda and effective participation in the co-regulation process, working closely with the Quality and Performance Team and leading the working of the service areas champions group.

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To support Great Places asset management/development process through the identification of sites and development opportunities, and identifying appropriate properties for sale or re-development from managed stock in accordance with the Sustainable Communities Strategy.

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To perform any other duties as may from time to time be reasonably required.

QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS:

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Minimum of 2 years experience in a housing management related field

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Educated to A level standard or equivalent

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Degree standard (desirable)

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Chartered Institute of Housing qualification (desirable)

EXPERIENCE & SKILLS:

An understanding of HRA PFIs.

Monitoring and reviewing contracts/SLAs

Experience of delivering a customer focussed service

Experience of working with a housing management specific IT system

Experience of managing complex budgets

Experience of managing staff

Experience of working in a demanding inner city housing environment

Experience of developing and delivering policy and procedure

Practical experience of resident involvement and/or regeneration initiatives (desirable)

Experience of writing and delivering reports

Thorough knowledge of all aspects of housing management including landlord and tenant law, tenancy enforcement and current housing issues

IT literate and proficient in use of MS Office

Ability to communicate at all levels

Good numeric skills

Ability to collate and analyse statistics

Ability to compile reports

Ability to work to deadlines and effectively manage own workload

Basic research skills

Ability to develop and maintain effective working relationships within complex partnerships

Great commercial acumen and able to operate in high demanding commercial environment

PERSONAL ATTRIBUTES:

Willingness to share learning with peers, guide, train and to coach others and

Great people skills and a track record in change management

Good commercial awareness and insight

An ability to work in uncertainty

Self-reliant and resilient

Professional and value led with integrity, inclusivity and respect for diversity

Commitment to work in partnership with others for the benefit of Great Places

Ability to travel between sites and to meet external commitments

Ability to work flexibly and when needed outside normal working hours

Able to use initiative

Pro-active approach to work

Full driving license and use of a car for work