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Customer Technical Manager – M&S

c.£60,000 + 10% Bonus

Hertfordshire

Job Reference: GG/00873

Overview

This is an opportunity for a Technical professional with M&S-facing experience to make a significant, positive contribution to a successful, growing business.

This is a hugely important role. By leading the site’s relationship with M&S, you will play a key role in maintaining a positive relationship with one of the company’s key customers.

The Role

* To be the principal point of contact for the M&S team including hosting and accompanying customers on visits to the company’s sites and to supplier sites.

* Ensure business alignment with customer requirements and expectations on quality, food safety legality, integrity and human rights.

* Engage fully with customer account teams both internally and externally to formulate, communicate and implement customer technical agendas in line with business objectives.

* Be instrumental in creating and maintaining technical policies in line with M&S policies and procedures.

* Ensure customers’ specifications are accurate and up to date.

* Communicate all aspects of M&S technical policy to internal teams and suppliers.

* Use data to monitor and review performance.

* Work with developers, buyers and others to formulate and deliver NPD which enhances business performance.

* Provide support and cover for other members of the company’s technical team, including the Head of Technical.

The Candidate

* M&S-facing experience. (Exceptional candidates with other major retailer experience may be considered).

* Significant Technical experience.

Next Steps

To apply for this opportunity, click apply or contact Gilbert Gregory at Gregory Walker quoting reference GG/00873