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Customer Services Manager / £50,000 - £60,000 / Kent / Permanent
 
My client, a well-established leader within their industry, are looking for a Customer Services Manager, to join them in their North Kent offices. Within this position you will have the responsibility of ensuring high standards of customer service are delivered from your team and ensure KPI’s are met. As the Customer Services Manager, you should be able to communicate well, be a great relationship builder and act as a true team player.
 
Role and Responsibilities:

Oversee and manage the daily operations of the customer service department and ensure that high levels of customer service are met across the business
Take ownership of complaints and provide well thought out solutions
Conduct regular 1-2-1’s, appraisals and reviews with the entirety of the department; identify areas of improvement, development plans and training
Mentor and coach the team, be a positive leader, providing support to the team when required
Work with various departments across the business, staying informed about the business needs 
Essential Skills:

5+ years’ experience in a Managerial role
Strong leadership skills, likeable and personable, with the ability to motivate a team
Strong technical skills, able to pick up various CRM systems
Good attention to detail and problem-solving skills
Organised and proactive with a ‘can-do’ attitude 
Package:

£50,000 - £60,000 + bonus
25 days holiday + bank holidays
Employee Assistance Programme
Employee discounts including
Birthday off