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Front of House Receptionist – West London 

As a Front of House Receptionist, you will be the first point of contact, ensuring all clients, occupiers, visitors, and stakeholders receive a welcoming and exceptional experience. You will act as an ambassador for the Beyond: Front of House brand, delivering personalized service and fostering lasting relationships.

Core Responsibilities
Client Interaction & Service Excellence:

Provide a warm, professional welcome and a fond farewell to all visitors.
Maintain an immaculate front-of-house area, ensuring it is always presentable and reporting any issues to the Facilities Manager or Reception Supervisor.
Follow standard operating procedures and health & safety protocols.
Handle telephone and email inquiries professionally, ensuring timely and appropriate follow-up.
Manage the visitor check-in process and adhere strictly to visitor management protocols.
Address complaints promptly, escalating when necessary, and ensuring swift resolution.
Conduct quality assurance checks to maintain the building’s pristine appearance, reporting any maintenance issues. Administrative Support:

Accurately process data and manage databases.
Support with raising purchase orders and obtaining quotes for maintenance work.
Update and circulate building documentation.
Coordinate contractor access and arrange viewings for vacant spaces.
Manage locker and bike space allocation. Operational Tasks:

Conduct regular health and safety checks in collaboration with the Building Manager.
Maintain the lobby guest lounge in a tidy, presentable condition.
Assist security teams with emergency equipment checks and first aid kit audits.
Prepare and distribute building communications and meeting presentations. Key Competencies:
Service Delivery:

Deliver exceptional customer service, focusing on anticipating needs and exceeding expectations.
Ensure high standards of accuracy and attention to detail.
Organize tasks efficiently, demonstrating excellent time management skills. Innovation & Agility:

Adapt proactively to changes and demonstrate a sense of urgency.
Identify opportunities for innovation and continuously seek ways to enhance the customer experience. Communication:

Exhibit excellent written and verbal communication skills.
Provide clear information and prompt resolutions in all interactions. Collaboration:

Build and maintain strong relationships with clients, occupiers, guests, and team members.
Actively collaborate to support team objectives and enhance service delivery. Qualifications & Professional Conduct:

Demonstrate a strong academic background with excellent literacy and numeracy skills.
Intermediate proficiency in MS Outlook, Word, Excel, and PowerPoint.
Uphold company policies and regulatory requirements.
Embody company values, vision, and mission, promoting diversity and inclusion. Personal Development:

Identify areas for growth and actively seek learning opportunities.
Reflect on feedback and continuously strive for improvement. Community Engagement:

Contribute to a positive workplace environment and support our clients community initiatives, reflecting a commitment to corporate social responsibility