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At Hue, our client is looking for an Office/ Engineer Support Coordinator to join their family run business of over 30 years based in Welwyn Garden City. They specialise in the maintenance and repair of bespoke commercial equipment.

* You will be responsible for receiving and managing breakdown calls, allocating engineers to those calls, and arranging the diary for a team of 5 engineers.

* Handling customer queries regarding breakdowns, preventive maintenance, and service agreement renewals.

* Managing the schedule of a team of engineers and handling emergency calls from customers.

* Providing accurate quotations for repairing our clients' portfolio of products.

* Creating cases and work orders for repair and maintenance, and assigning jobs to service engineers.

* Proactively communicating with customers, field engineers, and field sales, providing clear and concise information about the status of the inquiry.

The successful candidate will need to demonstrate the following:

* Being a fast learner with a great memory

* Having a technical focus

* Being a team player with exceptional customer service qualities

* Having a good understanding of figures and numeracy, and being highly proficient in MS Office and Microsoft

* Being an effective communicator with customers and engineers alike

* Possessing good time management skills, attention to detail, and the ability to multitask to manage workload.

Benefits

* Monday – Friday 8:30 - 5:30 pm

* An hour lunch, preferably between 1-2 pm approximately

* 25 days holiday plus bank holidays

* Death in service benefit of 3 x Salary

* Private Pension 6%

* Parking

Hue Recruitment Ltd is an independent recruitment agency specialising in permanent placements. We are dedicated to matching the right candidate with the right job consistently and take pride in delivering exceptional levels of Candidate Satisfaction.

Thank you for your interest in this role. Regrettably, due to the high volume of CVs we receive daily, we are unable to respond individually to each application. Rest assured, one of our experienced consultants will review your application within the next 5 days. If you do not hear from us within this time frame, unfortunately, your application has not been successful on this occasion